Case Study - Medway Online - Internet Kiosks
Medway council's use of Internet kiosk technology to deliver public access requirements
In 2003-2004, 59% of citizens living in Medway were within 15 minutes walking distance of public Internet access to services. Medway Council then entered into a Public Service Agreement with ODPM (Office of the Deputy Prime Minister) with the objective of increasing that figure to 91% by 31 March 2005.
To deliver that target, Medway Council have deployed 14 Dicoll Internet kiosks at strategic points in urban and rural areas throughout Medway, easily identified as Medway online kiosks. These kiosks enable citizens to access service information and undertake transactions with the council, and in addition provide online access to local health service, Police and Fire and Rescue Services and links to Government web sites, tourism sites and universities.
Adrian Hipkins states The deployment supports the council's aim to put the customer at the heart of everything and to make the council as accessible as possible, whilst supporting the more traditional contact methods such as in person, by letter and by telephone.
Some of the services available from the kiosks include Medway's suite of e-Forms, registering for social housing, access to library accounts and catalogues, and online payments by debit and credit cards. The kiosks are also designed to act as 'queue-busters', enabling citizens to undertake transactions or locate information without having to queue. Future services under consideration are access to sports and theatre booking services, together with possible 'Smartcard' applications if required.
Medway Council worked with Dicoll Ltd., the selected kiosk supplier, following a rigorous selection procedure. Dicoll, a family company, were selected due to their commitment to quality delivery & support, backed up by a strong customer service ethos, and have proved a very successful partner.
Dicoll kiosks are located in building foyers such as council offices, together with sports centres, country parks and local college campuses. The locations were decided following considerable analysis including both demographic & geographic mapping, social needs, and urban and rural strategies.
All kiosks provide both Touch screen and keyboard & Trackerball functionality and meet the requirements of the Disability Discrimination Act. The kiosks are broadband connected, and are monitored and supported remotely. All kiosks had to meet stringent requirements for robustness and security.
The service offered from all kiosks is a 'walled garden' service, providing free access for council, Government and community sites, with filtering software in place to prohibit access to unsuitable sites and content.
After almost 1 year of operation, the deployment of the Dicoll kiosks have been a resounding success, with high levels of use, virtually no down-time and equipment managed & maintained to a high standard.
Other Applications:
- Ticketing Kiosk
- Internet Kiosk
- Information Kiosk
- E-learning Kiosks
- E-payment Kiosks
- Chip & Pin reader Kiosk
- Self check in/out Kiosks
- Customer navigation Kiosks
- Secure public Internet access Kiosks
The Following Kiosks, Kiosk Option and Kiosk Solutions can also be supplied by Dicoll:
Information Kiosks
digital kiosk, self service kiosks, internet kiosk, exhibition displays, computer kiosk, touch screens, point of sale systems, display systems, touch screen kiosks, kiosk terminal, mobile kiosks, wireless kiosks, kiosk terminals, hr kiosk, museum kiosks, wifi kiosk, survey kiosk, touchscreen kiosk, airport kiosks, imac kiosk, glass kiosk, hospital kiosks, airport kiosk, survey kiosks, health kiosks
Internet Kiosks
touch screen kiosk, internet kiosk, web kiosk, wireless kiosk, touch monitors, mobile kiosk, hotel kiosk, digital kiosk, travel kiosk, print kiosk, windows kiosk, interactive kiosks, self service kiosk, airport kiosk, portable kiosk, lcd kiosk, glass kiosks, hospital kiosk, survey kiosk
Ticketing Kiosks
mobile kiosk, computer kiosks, pay kiosk, check-in kiosk, self serve kiosks, interactive information kiosk, ticket kiosk, linux kiosk, kiosk machine, interactive kiosk, electronic kiosk, wireless kiosk, travel kiosk, info kiosk, pos kiosk, ticketing kiosk, health kiosk
Wall Mount Kiosks
Wall-mounted kiosks, event kiosks, church kiosk, ticket kiosks, web kiosks, hospital kiosk
Kiosk Software
sitekiosk software, kiosk system, kiosk display, kiosk browser, kiosk monitor, kiosk application, self service kiosks, windows kiosks, kiosk market place, hotel kiosk, check in kiosks, touch kiosk, mac kiosk, kiosk terminals, kiosk lockdown software
Kiosk Maintenance
Kiosk Service, kiosk pc, kiosk for sale, portable kiosk
Bespoke kiosks
kiosk design, kiosk information, kiosk ideas, kiosk systems, touch panel pc, touch monitors, touch screen kiosks, kiosk display, portable kiosks, kiosk marketing, kiosk machines, kiosk company, custom kiosk, kiosk manufacturing, kiosk system, kiosk applications
Winmate LCD Solutions
Winmate Open Frame LCD, Winmate Chassis Mount LCD, Winmate Panel Mount LCD, Winmate IP65 LCD, Winmate Desk Mount LCD, Winmate Touch Screen LCD, Winmate LCD monitor, Winmate Rack Mount LCD.
Winmate Panel PC Solutions
Winmate Open Frame Panel PC, Winmate Chassis Mount Panel PC, Winmate Panel Mount Panel PC, Winmate IP65 Panel PC, Winmate Desk Mount Panel PC, Winmate Touch Screen Panel PC, Winmate Panel PC monitor, Winmate Rack Mount Panel PC.
Winmate LCD Touch Screen Solutions
Winmate Open Frame Touch Screen LCD, Winmate Chassis Mount Touch Screen LCD, Winmate Panel Mount Touch Screen LCD, Winmate IP65 Touch Screen LCD, Winmate Desk Mount Touch Screen LCD, Winmate Touch Screen LCD, Winmate Touch Screen LCD monitor, Winmate Rack Mount Touch Screen LCD.
Dicoll Kiosk Software Solutions
Kiosk Software, Transactional Kiosk Software, Interactive Kiosk Software, Kiosk Ticketing Software, Kiosk Payment Software, Information Kiosk Software, Kiosk Survey Software, Internet Kiosk Software, Secure Browser Kiosk Software, Intelligent Kiosk Software, Retail Kiosk Software, Prison Kiosk Software.
Touch Screen Kiosk Software Solutions
Touch Screen Kiosk Software, Touch Screen Transactional Kiosk Software, Touch Screen Interactive Kiosk Software, Touch Screen Kiosk Ticketing Software, Touch Screen Kiosk Payment Software, Touch Screen Information Kiosk Software, Touch Screen Kiosk Survey Software, Touch Screens Internet Kiosk Software, Touch Screen Secure Browser Kiosk Software, Touch Screen Intelligent Kiosk Software, Touch Screen Retail Kiosk Software, Touch Screen Prison Kiosk Software.
Bespoke Touchscreen Kiosk Software Solutions
Bespoke Touchscreen Kiosk Software, Bespoke Touchscreen Transactional Kiosk Software, Bespoke Touchscreen Interactive Kiosk Software, Bespoke Touchscreen Kiosk Ticketing Software, Bespoke Touchscreen Kiosk Payment Software, Bespoke Touchscreen Information Kiosk Software, Bespoke Touchscreen Kiosk Survey Software, Bespoke Touchscreens Internet Kiosk Software, Bespoke Touchscreen Secure Browser Kiosk Software, Bespoke Touchscreen Intelligent Kiosk Software, Bespoke Touchscreen Retail Kiosk Software, Bespoke Touchscreen Prison Kiosk Software.
Digital Signage Solutions
Digital Signage Open Frame LCD, Digital Signage Chassis Mount LCD, Digital Signage Panel Mount LCD, Digital Signage IP65 LCD, Digital Signage Desk Mount LCD, Digital Signage Touch Screen LCD, Digital Signage LCD monitor, Digital Signage Rack Mount LCD.
Digital Signage Software
Digital Signage Kiosk Software, Digital Signage Transactional Kiosk Software, Digital Signage Interactive Kiosk Software, Digital Signage Kiosk Ticketing Software, Digital Signage Kiosk Payment Software, Digital Signage Information Kiosk Software, Digital Signage Kiosk Survey Software, Digital Signage Internet Kiosk Software, Digital Signage Secure Browser Kiosk Software, Digital Signage Intelligent Kiosk Software, Digital Signage Retail Kiosk Software, Digital Signage Prison Kiosk Software.
Digital Signage Panel PC Solutions
Digital Signage Open Frame Panel PC, Digital Signage Chassis Mount Panel PC, Digital Signage Panel Mount Panel PC, Digital Signage IP65 Panel PC, Digital Signage Desk Mount Panel PC, Digital Signage Touch Screen Panel PC, Digital Signage Panel PC monitor, Digital Signage Rack Mount Panel PC.