Maintenance and Support
Dicoll have been producing kiosks for many years and the technology used within our kiosks has proven to be reliable and consistent. A reliable kiosk coupled with a stable maintenance support service will eliminate any inefficiencies.
Dicoll works in partnership with a company called Linetex who provide our nationwide maintenance and support service.
"Linetex are a UK Nationwide Computer Services provider offering a wide range of Computer Services to Software Houses, Corporate Business and Retail Customers. No matter where you are in the UK we can support your IT Equipment and Software up to 24x7 365 days a year.
Linetex has been providing IT Support across the whole of the UK Mainland and most of the British Isles since the company was founded in 1983.
Our engineers are located in or near major urban centres in accordance with the Support Contracts that we have in place at the time. Our Engineering and Logistical Resources are regularly reviewed and repositioned to support contract changes." Linetex UK.
Installation and Service
Dicoll can maintain your entire Kiosk project with a range of support services that will provide you with complete piece of mind.
Installation
A full installation service is offered to all our customers and our support team has experience of fitting Kiosks in a wide variety of environments. Installation includes:
- Delivery
- On-site commissioning and testing
- Familiarisation for staff
Full on site maintenance
To ensure our customers a smooth-running Kiosk project, we also offer complete service packages on our Kiosks that include:
- 48 hour on-site response time
- 7 day call-out
- 24 hour telephone support
Remote Monitoring
We also offer the option to have a remote monitoring service as part of your maintenance package so that if any Kiosk errors do occur, the remote server can email/send an SMS text message to us at Dicoll. Site Remote allows us to do the following:
- Upgrades/repairs to Kiosk configuration
- Fix software problems
- Reboot
- Log Kiosk activities
- Create custom reports on usage
- This service requires your Kiosk to be connected to the Internet